Got Questions?

Frequently Asked Questions

Our opening time is from 9am to 9pm during weekdays.

Opening times on UK public holidays may vary or closed.

If you require our assistance outside our opening times whilst we are representing you, please discuss further with your assigned representative.

We ask all our clients not to come to our office without booking an appointment.


We will first arrange an initial consultation with you. During the consultation, we will discuss on how we can best assist you and provide you the best price of our quotation. Once we have received your authorisation, we will process each step of your application on your behalf.

Consultation -> Gather supporting documents from applicant -> Prepare and Submit application -> Applicant attends visa centre for Biometrics -> Wait for Home Office’s decision

Our service fees are vary based on the visa type and the complexity of your case. Please contact us for a consultation so that we will have a better understanding of your circumstances. Please note that our service fee does not include Home Office Application Fees or any other disbursement charges.

Our service fee includes all written and telephone correspondence with you and relevant third parties, preparation and submission of your application. If you submit additional information or documentation to appear that the case is more complex and request further services, you might be asked to pay more.

Disbursement charges are such as Home Office Application Fee, Immigration Health Surcharge, Visa Application Centre appointment fee, etc.

For applications within the UK, we suggest you contact us approximately 3 months before your current visa expires. For applications from outside the UK, we suggest you to contact us around 3 months before your estimated departure date.

The best way to contact us is through our contact form, leaving your contact details and we will contact you as soon as possible.

Click on link for our contact details –

We shall do our best to respond promptly to your emails, letters or calls, but we ask you to understand that at busy times, an immediate reply is not always possible.

All photos and pictures on this website are taken by either Viva Visa UK or obtained from Unsplash. 

Please email us ( to confirm who owns the photos before using for reposting or other use. 

For more information regarding Unsplash license, please see link: